We offer various levels of service from simply delivering a fabulous balloon bouquet to decorating an entire event. It all depends upon the type, size and how involved you would like us to be with your event.

Yes we do! While walk-ins are welcome, we advise you to make an appointment for your future event.

It depends, if you only want loose balloons you can just call to ask availability to place your order. If you want a special occasion bouquet you can contact us to ask what themes we have available. We always have something for birthdays, welcome babies, love you, and get well among others. If you are looking for a specific theme or character, we require at least one week in advance. We can customize any bouquet with almost any theme, color, size and as much details as you want. We use fabric, special balloon lighting, feathers and more to make your balloons special.

For decorations suggest to reserve as soon as you have your date or your venue. Quotes and estimates do not guarantee date availability for decoration. You may get a quote for your event, but until you make a reservation we cannot guarantee we are available for your event

Cancellations are not accepted for special occasion bouquets or loose balloons. You can contact us 72 hours in advance to change the date for the delivery but not refund is made for loose balloons and special bouquet orders.

If you cancel your balloon decoration order two weeks prior to event or delivery date, and have paid in full. We are going to refund the portion that you have paid minus the non refundable deposit. Cancellations made within a week to delivery have to be paid in full. The date was reserved exclusively for your event, sometimes balloons are already been treat and inflated and the date and time for your delivery was denied to other potential clients.

We deliver! delivery fee depends on distance. please contact Fiesta Time for fees and availability.

In many companies and facilities with restricted access, we are usually required to leave the balloons with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished. If we are not able to deliver the bouquet we can arrange another delivery for an extra charge. Delivery fee is non-refundable.

We will make phone contact with the recipient or someone at the residence prior to delivery in order coordinate a delivery time, ensuring that someone will be home to accept the order. This call may be made as early as 24 hours prior to the scheduled delivery time. If no one answers, we will leave a call back number. We will not proceed until contact is made, which can result in the delivery being made later than scheduled. We will make every effort to be discrete in our effort to coordinate a delivery time; however, customers are forewarned that this process does pose a risk of exposing an intended surprise.

Some hospitals are starting to ban latex balloons due to latex allergy liability issues. Most hospitals do allow Mylar balloons and bubble balloons. Even we haven’t had this problem at the hospitals we deliver; this could happen depending on the hospital area. However, in some cases, a patient may not be able to receive balloons at all. Please contact the hospital prior to ordering a bouquet and ask if the hospital will allow latex balloons, Mylar or bubble balloons to be delivered.

Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering. If balloons are allowed, we will only deliver the balloons to the main office. Once the balloons have been delivered to the main office, we consider the delivery accomplished. If we are not able to deliver the bouquet you can arrange other delivery for an extra charge. Delivery fee is non-refundable.

For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel’s policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel staff.

Each event is unique. It is very difficult to have a general price. We treat each occasion with special care, depending on the venue, time frame to setup, distance, type of decoration, and balloons selected. However we have some prices for basic columns, arches and bouquets. You can see this price list here. This can help you to have an idea about the cost of a professional balloon decoration. Contact us for a free consultation.

Absolutely! We can advise you on the balloons that give you the most value for your money. You can go through our ideas book and portfolio of past work and will always find balloons to make your event unforgettable within your budget. Please advise us at the time of inquiry.

We need to know the style of arch you want. We also need to know the width and the height that you would like to have for your arch. The height of your venue it’s important too. We have a simple formula to determine the size of your arch depending what type of arch you want.

If you want to change your theme, color or other details on your decoration contact us as soon as you know. We can accept changes of theme and color four weeks prior to the event date. Changes of color or themes are subject to availability.

We customize your balloons with your name, date of event, any phrase, picture or color you want. Contact us.

We always used all our resources to do not make substitutions however sometimes there are balloons that could be out of stock for a couple of weeks. In that case we reserve the right to substitute or to make changes of equal or greater value to all orders depending upon product availability.

When you make your décor reservation, you will see the delivery-setup fee. If you want us to tear down please let us know in advance for an estimate. Arrangements must be made in advance for this service. If your decoration has frames or equipment sometimes breakdown is mandatory depending the kind of framing used.

When indoors 11” latex balloons generally last between 8‐10 hours filled with helium, We can treat latex balloons for a fee to retain the helium longer and look shine longer. Latex balloons lats about 3‐5 days when treated. The size of the balloon is important to determine how long the balloon will last. The bigger the balloon the longer will last. The 11” is the standard balloon size but remember we have balloons from 5” to 8 ft. If you want to know how long you balloons will last contact us.

Foil balloons last approx. 5‐7 days. Air‐filled balloons generally last for a couple of weeks, but will not float. Even we treat all our balloons, we cannot guarantee how long balloons will last outdoors.

We use two different protective products to make long lasting balloons. One to retain the helium, this is a liquid protective coating that is inserted into the balloon and spread around to retain the helium longer. It is water‐soluble and non‐toxic. The other one protects balloons against dulling effect of oxidation and keeps that sparkling “new look” longer.

yes, we always treat our balloons. We can deliver balloons a day before. However they should have some extra care and keep them out of people can mess with them. We’ll give you the care instructions for they look great next day.

Yes! We do love to make Outdoor Décor. It adds wonderful color and impact to any event. However read our outdoor décor weather policy.

No one can control the weather – even professional meteorologists cannot accurately predict it. Therefore, in the event of inclement weather the following policy applies:

Once Decor has been completed or delivered, We are not responsible for inclement wind or weather causing damage to Decor, or cancellation of an event. Amazing balloon decoration also cannot be responsible for damage caused by crowds or event staff moving or attempting to move or handle decor.

No, although we really enjoy doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and the best latex balloons, the best equipment in the balloon market, heavy duty cord and wire for all outdoor jobs. North Carolina weather affects outdoor balloons, especially the wind, heat, and humidity.

No we don’t release foil balloons and we dont sell foil balloons for release. The product is a synthetic, metalized plastic/nylon material which is recyclable, but not biodegradable. Consequently, foil balloons are never used in a release.

We no longer sell latex balloons for releases even we use 100% biodegradable latex balloons. We can offer you other options.

Our latex balloons are 100% biodegradable. Latex balloons are produced from rubber trees. Latex is harvested without harming the tree by using an environmentally safe, age old process similar to that used for collecting from maple trees for syrup. Because of rubber’s versatility and demand, these tropical rain forest trees are very valuable, highly coveted-and well-preserved natural resources. These precious trees play an equally valuable ecological role in the fragile ecological balance by removing carbon dioxide from the atmosphere which helps prevent global warming.

Yes, contacts us to know the size of your gift/present and we can give you prizes and ideas for the surprise balloon. We can put the balloon. Clothes, stuffed animals and money.